This one-day course equips you with the skills to deliver consistent service excellence at every customer ‘touchpoint’. It will also enable you to handle difficult situations and achieve increased customer satisfaction and loyalty.

This practical course will provide you and your organisation with an overview of the best practice skills required to exceed your customers’ expectations.

This course explains how to stay calm under pressure, not to over react, and how to remain professional when managing issues.

This course will enable you to understand the root cause of customer complaints, manage customers expectations of you and your
organisation and develop relationships that becomes long lasting.